Terms of Service

1. Acceptance of Terms

By using Substreak, you agree to be bound by these Terms of Service. If you don't agree to these terms, please do not use our service.

2. Service Description

Substreak is a serverless solution that facilitates interactions with various blockchain ecosystems, initially focusing on the Enjin Ecosystem.

3. User Responsibilities

• You are responsible for maintaining the security of your account credentials.
• You agree not to use the platform for any illegal activities or in any manner that could damage, disable, or impair our services.
• You understand that blockchain transactions are irreversible and you are responsible for double-checking all transaction details before confirming.

4. Service Availability and Limitations

While we strive for 100% uptime, we cannot guarantee uninterrupted access to our services. We are not liable for any losses incurred due to service unavailability or factors outside our control.

5. Wallet Access

Substreak provides wallet access that is securely encrypted and tied to your Telegram ID, ensuring that only you can access it through the Substreak bot. This approach maintains a high level of security while simplifying interactions. Users are responsible for safeguarding their Telegram account to protect their access to the Substreak service. We implement security measures such as encrypted webhooks, secret token validation for API endpoints, and leverage Telegram's secure communication channels.

Substreak does not provide seed phrases to users. This design choice prevents potential conflicts that could arise if transactions were broadcast from multiple sources simultaneously, which could lead to transaction failures or other unexpected behaviors. By keeping transaction broadcasting within the Substreak system, we can ensure a more reliable and consistent experience.

As a closed-source platform, Substreak has not undergone third-party security audits. While our serverless architecture provides exceptional uptime, the service still relies on various external APIs to function properly.

6. Potential Errors and Limitations

Substreak is currently in an experimental stage. While we implement strong security measures, we cannot guarantee the absence of errors or unexpected behavior. Users are strongly advised to exercise caution and limit the amount of tokens they interact with to minimize potential risks. For example, due to the nature of blockchain interactions, transactions may be broadcasted multiple times in case of system errors, which could result in unintended token movements.

Our service depends on external APIs and blockchain networks. While our serverless architecture ensures high availability on our end, service interruptions may occur due to dependencies on these external systems. Users should be aware that Substreak is designed primarily as a convenience tool for blockchain interactions, not as a replacement for dedicated wallet solutions with open-source codebases and formal security audits.

7. Account Suspension

We reserve the right to suspend or terminate accounts engaged in suspicious activities or violating these terms.

8. Account Restrictions and Asset Recovery

We reserve the right to restrict or ban accounts engaged in suspicious or malicious activities. To maintain service integrity:

• Users can set a backup address for asset recovery.
• Restricted users can still sign transactions to receive their assets at their designated backup address.
• This ensures you always have access to your assets, even in cases of account restrictions.

9. Changes to Terms

We may update these terms from time to time. Continued use of Substreak after changes constitutes acceptance of the new terms.

10. Contact Us

If you have any questions about these Terms, please contact @wisdompanda on Telegram.